Privacy Policy

Introduction

The Bear Den ("we," "us," or "our") operates a short-term rental property located in Whistler, British Columbia, Canada. We are committed to protecting your privacy and handling your personal information in accordance with the Personal Information Protection Act (PIPA) of British Columbia and other applicable privacy laws.

Information We Collect

We collect and process the following types of personal information:

• •Booking Information: Name, email address, phone number, mailing address, number of guests, and dates of stay
• •Payment Information: Credit card details and billing information (processed securely through third-party payment processors)
• •Communication Data: Messages, emails, and other communications between you and us
• •Property Access Information: Access codes and check-in/check-out times
• •Emergency Contact Information: Emergency contact details provided during booking

How We Use Your Information

We use your personal information for the following purposes:

• •Processing and managing your booking reservation
• •Communicating with you about your stay, including check-in instructions and property details
• •Processing payments and issuing receipts
• •Responding to inquiries and providing customer support
• •Complying with legal obligations, including tax reporting and strata requirements
• •Sending you important updates about your reservation or property policies

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• •Booking Platforms: Airbnb, VRBO, or other platforms through which you made your reservation
• •Payment Processors: Stripe or other secure payment service providers
• •Property Management: Strata management or building management as required for guest registration
• •Legal Authorities: When required by law or to protect our legal rights
• •Service Providers: Cleaning services, maintenance providers, and other vendors necessary for property operations

Data Storage and Security

Your personal information is stored securely using industry-standard encryption and security measures. We retain your information for as long as necessary to fulfill the purposes outlined in this policy, typically for 7 years to comply with tax and accounting requirements under Canadian law. Payment information is processed and stored by our third-party payment processors and is not stored on our systems.

Your Rights

Under British Columbia's PIPA, you have the right to:

• •Access your personal information that we hold
• •Request correction of inaccurate or incomplete information
• •Withdraw consent for certain uses of your information (where applicable)
• •Request deletion of your information (subject to legal retention requirements)
• •File a complaint with the Office of the Information and Privacy Commissioner for BC

Cookies and Website Analytics

This website may use cookies and analytics tools to improve user experience and understand how guests interact with our site. These tools collect non-personally identifiable information such as browser type, device information, and pages visited. You can disable cookies in your browser settings, though this may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites (such as booking platforms, local attractions, or restaurants). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this privacy policy or wish to exercise your privacy rights, please contact us: